Privacy Policy
Privacy Policy for www.pbhbags.in
Effective Date: October 12, 2025
This Privacy Policy describes how PANKAJ ENTERPRISE AND SERVICES ("we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you") who access and use the website www.pbhbags.in (the "Website").
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the rules made thereunder.
1. Information We Collect
We collect information from you when you register on the Website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
1.1. Personal Identifiable Information (PII)
This includes data that can be used to identify you directly:
Identity Data: Name, date of birth, gender.
Contact Data: Email address, mailing address (for delivery and billing), and phone number.
Account Data: Username, password, and purchase history.
1.2. Financial Information
Transaction Data: Details about payments to and from you and other details of products you have purchased.
Payment Data: During the checkout process, we collect minimal payment details. We do not store complete Credit Card or Debit Card numbers, CVV, or PIN details on our servers. This information is processed securely by our third-party, RBI-compliant payment gateway partners.
1.3. Non-Personal Information
This includes information that cannot be used to identify you:
Usage Data: Information about how you use our Website, products, and services (e.g., pages viewed, time spent on pages).
Technical Data: Internet Protocol (IP) address, browser type and version, device information, operating system, and geographic location.
Tracking Data (Cookies): Data collected via cookies and similar technologies to enhance your user experience (see Section 4).
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Orders: To fulfill your purchase transactions, process payments, and deliver the products you ordered.
To Manage Your Account: To register you as a new customer, manage your account, and provide customer support.
To Communicate: To send you updates regarding your order status, respond to your inquiries, and send administrative emails (e.g., policy updates).
Marketing and Promotions: To send promotional emails or newsletters about new products, special offers, or other information we think you may find interesting, based on your preferences. You can opt-out of marketing communications at any time.
To Improve Our Website: To analyze usage trends, understand customer preferences, and improve the functionality and content of our Website and product offerings.
Legal Compliance: To comply with legal obligations, such as tax and regulatory requirements (e.g., GST filings).
3. Disclosure of Your Information
We may share your personal information with third parties only in the following limited circumstances:
Service Providers: We share necessary data with trusted third parties who assist us in operating our Website, conducting our business (e.g., courier partners for delivery, payment gateways for processing), or serving our users, provided those parties agree to keep this information confidential and secure.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties for marketing purposes without your explicit consent.
4. Cookies and Tracking Technologies
What are Cookies? Cookies are small files that a website transfers to your computer’s hard drive through your web browser (if you allow) that enable the website’s systems to recognize your browser and capture certain information.
Our Use: We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction.
Your Choice: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of the Website may not function properly.
5. Data Security
We implement reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While we strive to protect your personal data, we cannot guarantee the absolute security of any information transmitted to our Website over the internet. You use our Website and services at your own risk.
6. Your Rights (Indian Users)
As a user, you have the right to:
Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete personal data.
Opt-Out: Opt-out of receiving marketing communications from us.
Grievance Redressal: Lodge a complaint with our Grievance Officer regarding the processing of your personal data.
7. Grievance Officer (India)
In accordance with the Information Technology Act, 2000, and the rules made thereunder, we have appointed a Grievance Officer to address any concerns regarding data privacy and security.
Grievance Officer Name: [Insert Name]
Email: [Insert Dedicated Grievance Email Address, e.g., grievance@pbhbags.in]
Address: [Insert Office Address]
The Grievance Officer will acknowledge a complaint within 48 hours and attempt to resolve it within 30 days from the date of receipt.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
PANKAJ ENTERPRISE AND SERVICES
Email: pbhbags@gmail.com
Address: 37 Rasila Nagar, Basti Danishmanda, Jalandhar Punjab 144002
